Shipping policy

Last updated 7th September, 2024.

Estimated delivery times

Products are delivered by Royal Mail or any other third party carrier Elite Foot Health chooses. These Terms are in relation to deliveries made in the UK only.

If the product is a one-off purchase of digital content, such as a file, we will make the digital content available to the recipient either immediately, or within 5 days of checkout.

We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as delays or errors within the carrier company itself, acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) we will take steps, where possible, to minimise the effect of the delay. Elite Foot Health will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. However, if production has begun on  the product, or the product has been dispatched, and is delayed after dispatch, we cannot offer any refund or reimbursement what-so-ever if this is due to any of the reasons stated within 5.4 of our Terms.

If the recipient is not at home when the product is delivered

Most delivery companies operate a "Leave Safe" policy. This means that the carrier will attempt delivery at the recipient's address first. If there is no response, they will attempt to leave the product with a neighbour or in a nominated safe place. If the carrier cannot deliver the product in any of these ways, and the product cannot be posted through the recipient's letterbox, the carrier will leave the recipient instructions informing them how to re-arrange delivery or collect the products from a local depot. If the delivery company has marked that your goods have been delivered via the tracking information, Elite Foot Health cannot be held liable if your package has not been delivered to you. You must contact the carrier to locate your package, or to gain any monetary reimbursement for missing packages from the carrier.

Re-arranging delivery/collection

If no one is available at the recipient's address, it will be your responsibility to re-arrange delivery or make arrangements for collection with the carrier. Instructions on how to do so shall be left at the time of attempted delivery.

When you become responsible for the goods

A product which is goods shall be your responsibility from the time we deliver or attempt delivery of the product to the address you gave us.